Product support and common questions

No. Mary grew from dementia care experience, but it can help any family supporting a loved one who is becoming more vulnerable, less confident with technology, or who simply wants to stay independent for longer.

No. Mary helps you reach trusted people and support daily care, but it does not replace 999, emergency services, clinical care or safeguarding procedures. In an emergency, always contact the appropriate emergency services.

Yes. Mary is built around connected support through Mary Companion and the Mary Portal, so trusted family members can help and stay reassured from wherever they are.

We are welcoming families through early access. Request a promo code, then use Log in / Sign up to choose Portal access and activate your 90-day trial. Founding Family promos provide free lifetime membership. Your promo determines the included access. Mary Community is free to join without a promo. Explore the Mary products.

Mary App runs on Android phones, Mary Companion runs on Android and iOS, Mary TV runs on Android TV, and Mary Portal works in a web browser. Mary Watch for Wear OS is coming next.

Mary is for families supporting someone who may need simpler technology, gentle reminders, easier connection and reassurance, and for the person being supported, who wants to stay independent and live life their own way.

Request information and ask us about early access. If you have an promo code, use it when setting up your Mary Portal account. Follow the setup guide to add the person you support, connect their device and invite trusted family members.