Product support and common questions

No. Mary grew from dementia care experience, but it can help any family supporting a loved one who is becoming more vulnerable, less confident with technology, or who simply wants to stay independent for longer.

No. Mary helps you reach trusted people and support daily care, but it does not replace 999, emergency services, clinical care or safeguarding procedures. In an emergency, always contact the appropriate emergency services.

Yes. Mary is built around connected support through Mary Companion and the Mary Portal, so trusted family members can help and stay reassured from wherever they are.

The Mary app is available for Android through Google Play. Availability for other parts of the Mary Care platform is shown on the Solutions page.

Mary currently focuses on Android devices, with more planned as the platform develops.

Mary is for families supporting someone who may need simpler technology, gentle reminders, easier connection and reassurance, and for the person being supported, who wants to stay independent and live life their own way.

Head to our contact page, tell us a little about your situation and tick the early access box. We will contact you about the next steps.