Delete my data
You can request deletion of your Mary sign-in account and associated personal data. We will confirm the scope with you, including any households you own or have joined.
Last updated: 13 September 2026
Send us a deletion request
Email support@marycare.co.uk with the subject line “Data deletion request” and include the email address associated with your Mary account.
We verify your identity
We may ask you to confirm your identity to protect against unauthorised deletion. We will never ask for your password. If you belong to several households, we will confirm which information and memberships are affected.
We process your request
We will respond without undue delay and normally within one calendar month. We will explain the outcome, any information that must be kept and why. If a permitted extension is needed, we will tell you within that month.
Submit a request
Send your deletion request to our support team. We aim to acknowledge it within 5 working days. In Mary Companion, open More > Privacy & account deletion, or use the privacy link on the paused or empty household screen. This opens an email draft; you must send it to submit the request. If your device blocks email, contact the address below from another device. You do not need an active subscription to request deletion.
Choose the scope of your request
- Leave one household: remove your membership and access to that household while keeping your sign-in account and other memberships.
- Close a household you own: remove the agreed household information. Linked devices lose their connection. We will confirm the effect on other members before proceeding.
- Delete your sign-in account: remove your identity and associated personal information across your memberships. If you own a household, we will first agree whether to close it or arrange continued responsibility.
Deleting an invited member’s sign-in account does not automatically close another family’s household. We review shared information to protect other people’s rights and explain what is removed or retained. Uninstalling an app or cancelling a subscription does not submit a deletion request.
What data is deleted
Depending on the agreed scope, we review and remove applicable personal information, including:
- the device identifier used to link the device;
- location history and geofence (safe-zone) data;
- contacts, names, phone numbers and contact photos;
- reminders and caregiver links;
- the list of installed apps synced for the simplified launcher;
- call information (numbers, names and timing of calls in Mary);
- crash logs and diagnostics;
- your sign-in identity, household memberships and notification tokens;
- Journal entries, photos, PDFs and comments, uploaded media, tasks and calendar events;
- support contacts and backup plans;
- safety incidents, responses and notification delivery records;
- personal information in sharing reports and shared content, subject to the agreed review.
What may be kept
We may keep limited information needed for a legal obligation, an active complaint or a safeguarding matter. We review the reason and duration separately; this does not mean that the entire account must be retained.
Encrypted backups expire on a rolling 35-day cycle. Backup copies are restricted from ordinary use. Before restoring a service, deletion decisions must be reapplied so that deleted information is not made available again.
We also keep restricted, minimal records of deletion decisions and identifiers needed to prevent an old sign-in or restored backup from recreating a deleted account. These records remain personal data. They are kept while needed for that protection and reviewed separately from the deleted content; they do not contain a copy of your Journal, files or care history.