Community guidelines

Version 2026-09-28

Share respectfully

Be kind and protect the privacy of the person you support. Share your own experiences. Do not name other people or share their contact details, health records, precise locations or photographs without appropriate permission. Choose a public display name you are comfortable sharing. Abuse, threats, discrimination, advertising and spam are not welcome.

Review and reporting

Member comments and edits are reviewed before appearing publicly. Staff may decline or remove contributions and suspend participation. Staff replies are labelled.

Each working day; aim to review contributions within two working days.

This community is not monitored continuously or for urgent help. Shared experiences are not individual medical advice. For health concerns, use an appropriate health professional or service.

Use Report on an approved contribution or contact support@marycare.co.uk. Reports and moderation reasons are private. You can use the same address to question a moderation decision.

Guest comments and email updates

You can comment without an account. We email a verification link before sending your comment for review. Unverified submissions expire after 24 hours. Creating an account afterwards is optional. Signed-in members do not need another verification email.

If you choose comment emails, we notify you when your comment is approved or someone replies in your conversation. Each email includes an unsubscribe link. Your address stays private and is not added to marketing lists. Notification delivery records are kept for up to 90 days. Contact us to request removal of a guest comment.

Your profile and removal

You can delete your comments and request removal from My community, or contact us. Completed removal clears your public name, comment bodies, reactions and submitted reports. Neutral placeholders may preserve other people's approved replies. Your shared sign-in, care household and subscription are unaffected.

Active memberships and approved contributions are retained to operate the service. Pending contributions remain private until reviewed. After completed removal, the remaining private sign-in link is retained for 90 days for follow-up, then removed. Private moderation reasons and rejected text are cleared after 90 days; resolved reports are deleted 90 days after resolution. Staff audit entries are retained for 365 days.

We cannot recall copies saved by other people or search engines. Database backups expire under the platform backup schedule; completed removals must be reapplied before a restored system is reopened.